1. Return Window

You can return most items within 30 days from the date of delivery. After this 30-day period, unfortunately, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • Unused and Unopened: The product must be unused, in its original packaging, and in a resellable condition.
  • Defective or Damaged Items: If you received a defective or damaged product, we will offer a full refund or replacement.

Please ensure that all parts and accessories (if applicable) are included when returning the item.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@irivax.xyz with your order number, the product you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will send you a Return Authorization and instructions for returning the item.
  3. Pack Your Return: Ensure the item is securely packed in its original packaging. Include any accessories, manuals, or parts that came with the product.
  4. Ship Your Return: Return the item using a trackable shipping service. Please note that you will be responsible for return shipping costs unless the item is defective or damaged.

4. Refunds and Processing

  • Refund Method: Once your return is processed, we will issue a refund to your original payment method. Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
  • Restocking Fees: Some items may be subject to a restocking fee (up to 15%) if the product is not returned in new condition or is missing accessories.
  • Exchanges: If you prefer an exchange, you will need to place a new order and return the original item for a refund.

5. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Gift cards
  • Downloadable software
  • Items marked as “final sale”
  • Opened or used products that cannot be resold (such as custom or personalized items)

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact our customer support team immediately. We will guide you through the process of obtaining a replacement or refund. Please retain all packaging materials and photos of the damage for reference.

7. Contact Information

For any questions or concerns regarding our return policy, or if you need assistance with a return, please contact our customer support team at: